FAQ

Q.  How much does it cost?   
A.  Our delivery fee starts at $5.99 and vary depending on delivery address and restaurant. For faster service we encourage you to place your order online. A phone order fee of $1.99 will be added to all orders not placed through TRYPPSDelivery.com.

Q.
Can I order from multiple restaurants? 

A. Yes, but a $5.99 delivery fee will apply for every stop the drivery has to make before getting to your delivery address.

Q. 
Can I cancel my order once it has been placed?   

A.  All orders are placed with the restaurant instantly and therefore, cannot be cancelled. Once your order is placed it CANNOT be cancelled.  

Q.  What areas do you service?  
A.  Currently, we provide restaurant delivery service within the city of Palm Springs and Desert Hot Springs. We will however deliver Non Food Items anywhere in the Coachella Valley.
Not sure if your address is in our service area? Shoot us an email. From time to time we can deliver outside our zones, especially if the driver is generously tipped :)

Q.  How long will it take to receive my order?
A.  Depending on volume, your order will be delivered in about 45-55 minutes. You may keep up with the progress of your order through "My Account" or by selecting to receive notifications sent to you via text message or email. If you need to receive your order at a specific time, please use our "Deliver To Me Later" feature to schedule and advanced order. Delivery Times are just an estimate not a gaurantee. Keep in mind bad weather, trains, road construction, all could cause delays. Delays aren't a valid reason to cancel/not pay. 

Q.
 Will my food still be hot when it arrives?

A.  All meals are transported in thermal catering bags that are specifically designed to keep your food hot and fresh.  

Q.  What form of payment do you accept?
A.  You can check out with all major credit cards, gift certificates and cash. Orders greater than $75 will require a credit card. 

Q.  What is your refund policy?
A.  Refunds are on a case by case basis.
If food / product was delivered as ordered but no one was there to receive it, no refunds will be given. 
If an order was incorrect, late or never received, a full refund will be given.